Terms of service

1. The service

Growmint helps the customer send email to contacts from the customer's own mailboxes, fetch and sort the replies, and answer with drafts written by AI from the customer's project profile.

We develop the service continuously and may change features. If we remove something essential to the customer's plan, we give at least 30 days' notice.

2. Account and sign-in

Users sign in with Google or with a link sent to their email address. The customer is responsible for who has access to the account and for keeping sign-in details and mailbox passwords safe.

3. Subscription, trial and payment

Plans and prices are on the pricing page. The subscription is paid in advance for one period at a time through Stripe and renews automatically until cancelled.

A first subscription has a 7-day trial. If the subscription is cancelled during the trial, nothing is charged.

All prices exclude VAT and, where applicable, sales tax. Tax is added under the applicable rules and is shown in the checkout and on the invoice.

The customer can cancel in the customer portal. Cancellation takes effect at the end of the period. Fees for a started period are not refunded unless mandatory law says otherwise.

4. The plan's limits

Each plan has monthly limits for, among other things, sends, new contacts and reply drafts. When a limit is reached, what it covers pauses until next month. We charge no extra fees for use above the limit.

5. The customer's responsibility for outreach

The customer is the sender of everything sent from the customer's mailboxes and is responsible for following applicable law, including the GDPR and the rules on electronic marketing in the recipients' countries, and our outreach rules.

The customer is responsible for the content of every email sent, also when the text starts from a draft written by the service.

The service sends from mailboxes the customer owns and connects. The customer is responsible for being allowed to use them and for the settings of the domain and mailboxes.

6. Drafts written by AI

Drafts are written from what the customer has entered in the project profile and from the thread with the recipient. The service checks, among other things, figures against the customer's approved facts, but the checks do not catch every error. The customer should read a draft before it is sent.

7. The customer's data

The customer owns the data it puts into the service and the email sent and received. We use it only to provide the service to the customer.

When we process personal data on the customer's behalf, we do so as a processor under the data processing agreement, which is part of these terms.

After the subscription has ended, the customer can ask for an export of its data within 30 days.

90 days after the subscription has ended, the account data is deleted: projects, contacts, email, reply drafts, profiles, templates, mailbox sign-in details and the users. The date is shown on the account's plan page. Only what bookkeeping requires is kept (the company name and the details of the subscription and invoices), together with a note that the data has been deleted. If a new subscription starts before that date, nothing is deleted.

The data may remain in the database backups until those copies are overwritten; the backups are used only to restore the service after a failure. What is held by the provider we send email through (campaigns, contacts and mailboxes there) is not removed by the deletion in our database; it is removed at that provider separately.

8. Suspension

We may pause sending or suspend an account if the customer breaks the outreach rules, if an invoice is unpaid, or if the account harms the service, other customers or recipients. Where possible we tell the customer first and give it a chance to fix the problem.

9. Availability and support

We work to keep the service available but give no availability guarantee. Support is given by email.

How many emails arrive, and how recipients respond, depends on the customer's offer, domain, mailboxes and the recipients' email providers, among other things. We give no guarantees about delivery, replies or results.

10. Limitation of liability

Our total liability under the agreement is limited to the fees the customer has paid for the service in the last twelve months. We are not liable for indirect loss such as lost profit or lost business. The limitations do not apply to intent or gross negligence.

11. Changes to the terms

We may change the terms. Material changes are announced at least 30 days before they take effect. A customer who does not accept a change can cancel before then.

12. Governing law

Swedish law applies to the agreement. Disputes are settled by the Swedish courts.

13. Contact

Adealsweden AB, Eldarvägen 2, 611 72 Stigtomta, Sweden, reg. no. 559443-5413. Email: hello@growmint.ai.