Outreach rules

1. Every email must

• come from a real sender with a name and a company, from an address on a domain the customer owns,
• have an honest subject line and content that matches the offer,
• be relevant to the recipient and their business,
• give the recipient an easy way to receive no more email, for example by replying.

2. Unsubscribes

Anyone who asks for no more email must get no more. The service blocks the address across the customer's whole account. The customer may not add a blocked address again, nor try to reach the person from another account or address.

3. Not allowed

• Bought, rented or borrowed lists, or third-party lists, unless the customer itself is allowed to contact every recipient.
• Marketing email to private individuals without their consent.
• Misleading senders, subject lines or content, phishing and malware.
• Marketing illegal goods or services, and harassment.
• Getting around the plan's limits, the warm-up of new addresses or unsubscribes.
• Sending to addresses that bounce again and again, or to spam traps.

4. Contacts the service finds

The service can find public contact addresses on websites from the customer's keywords. The customer chooses who gets email and is responsible for the send being allowed and relevant to them.

5. When the rules are broken

We may pause sending, for example after many bounces or complaints, and suspend an account that breaks the rules. Where possible we contact the customer first.

6. Report abuse

Did you receive email that breaks these rules? Write to hello@growmint.ai and attach the email.